Frequently Asked Questions
Everything you need to know about your ELEGOO 3D printing experience.
Where does ELEGOO US ship from and what is the delivery time?
Orders placed on our US store are typically shipped from our local warehouses in the United States. Standard shipping usually takes 3-7 business days depending on your location.
What is the return policy for 3D printers and resins?
We offer a 30-day return policy for most items. Machines must be in their original packaging; please note that opened bottles of resin cannot be returned due to safety and storage regulations.
Does my ELEGOO printer come with a warranty?
Yes, all ELEGOO 3D printers come with a 1-year limited warranty covering the main components, while specific parts like the LCD screen and FEP film have a separate limited coverage period.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options to make your purchase more convenient.
Where can I find the latest firmware and slicing software?
You can download the most recent firmware updates, drivers, and recommended slicing software profiles directly from the 'Support' section on our official website.